Our Life : Experiences, Reactions and Consequences

Refund Policy for Non-Refundable Digital Products

Overview
All digital products purchased from [Whaau Digital] (e.g., software licenses, e-books, digital downloads, subscriptions, or virtual content) are delivered electronically and cannot be returned, exchanged, or refunded under normal circumstances. By completing your purchase, you acknowledge and agree to this policy.

No Standard Refunds
Due to the nature of digital products, which are immediately accessible and/or downloadable, we do not offer refunds or returns for:

• Change of mind, accidental purchases, or dissatisfaction with the product.

• Incompatibility with your device or software (customers are responsible for verifying system requirements before purchasing).

• Partial use or failure to download the product.

• Exceptions
  Refunds or replacements may be considered only in the following cases:

  • Technical Defects: The product is defective, corrupted, or unusable due to an error on our part.

  • Duplicate Purchases: Accidental duplicate orders (proof of purchase required).

  To request an exception, you must:

  1. Contact our support team at [support@whaau.shop] within 48 hours of purchase.

  2. Provide your order number and detailed evidence (e.g., screenshots, error messages).

  3. Allow us up to [7 business days] to investigate and resolve the issue.